Southend West MP, Sir David Amess has backed National Consumer Week, a campaign to help people use their consumer rights to get problems with faulty goods such as TVs, laptops and mobile phones resolved. At and event on Tuesday 29th November, along with other MPs, he was told how two thirds of people had a problem with faulty electrical goods in the last two years. However research conducted by Citizens Advice found that 1 in 4 were turned away by retailers when trying to get a refund, a replacement item or a repair.

The event in Parliament explored the problems people face in getting a solution from retailers, and highlighted issues around counterfeit electrical items which in some cases can be unsafe.

Sir David said: “As people hit the shops for Christmas, it’s important that they get to know their consumer rights so they can return faulty items in the confidence that shops have a duty to help.”