On Friday 27th September, Sir David Amess met with senior c2c representatives.
Following numerous complaints from constituents, and ahead of planned changes to ticket office opening hours, Southend West MP Sir David Amess met with the Commercial Director and Head of Communications of c2c.
A consultation is now under way regarding the opening hours of ticket offices at Chalkwell, Leigh and Westcliff stations with reductions proposed throughout the week. During the meeting, Sir David made clear the effect that such changes would have on local people and outlined the further problems that might be caused in light of the difficulties that many people have been having with SmartCards. Later in the meeting, Sir David raised the subject of train punctuality and capacity, following delays to certain services.
After the meeting, Sir David said “as a regular rail commuter myself, I entirely appreciate the frustration of local people when the service – from ticket machines to train punctuality – is not satisfactory. c2c has a responsibility to give passengers value for money and I have used today’s meeting to ensure that Directors take action to address the problems which exist.”